The technical writer can receive feedback on documentation from the service department.

Feedback on documentation can come from several sources, for example:

  • Customer
  • Partner
  • Internal (STAEDEAN service or support colleagues)
  • Bug solution (Code changes to solve a bug can require a documentation change)
The technical writer assesses the feedback.
If a documentation change is required, the technical writer creates a DevOps task with description and estimated time of the required work in number of hours.
The documentation task is added to the appropriate product increment PBI.